Swampfox delivers Contact Center applications that enable outstanding customer experiences. Our applications delight end users by proactively delivering the information they need while reducing ongoing costs and simplifying operational complexity. Built on a core of
Swampfox focuses on understanding your needs within the Contact Center. Whether you are a
Swampfox provides both pre-packaged, easy to implement, applications that meet Contact Center needs as well as customized applications that meet the toughest Vertical Industry use cases.
Swampfox meets the needs of contact centers through the implementation of applications for traditional Interactive Voice Response (IVR) experiences, contact center routing and reporting, and advanced agent desktops.
From traditional identification and verification of the customer, to understanding of intent for the contact, to natural-language and touch-tone self-service applications, Swampfox manages the entire customer experience.
Swampfox has out of the box Contact Center applications including Outbound,
Callback/Enhanced Routing, Agent Assistance and IVR/Self-service applications.
We specialize in understanding unique problems to Vertical industry segments and have customized applications for the following:
Swampfox is not your typical IVR integrator. With an understanding of the entire Customer Experience, Swampfox positively impacts each touch-point within the Customer Journey. Whether proactively engaging a customer through multi-channel outbound solutions, interacting with a customer about their needs and identity, providing advanced skills-based routing, or assisting an agent in their ability to service your customer, the human factor is always involved. With full-time User Interface design expertise on staff, and more than 20 patents issued to Swampfox employees, a deep, innovative approach to measuring, impacting, and delivering the most effective applications is ever present.
Select any of the Solutions shown above to get more details on applications, services, and delivery capabilities that Swampfox provides.