Swampfox Blog

Non-Profit Customer Care: Part 1
by Tom Hanson
Non-profit Customer Care: A customer service story told in 3 parts… State Agencies have challenges that many commercial customers can’t envision. One of Swampfox’s customers, the health and human services agency of a large East Coast state, has the dual challenges of a large number of constituents requiring aid, while at the same time, a limited budget focused on meeting their constituent needs. more…

Can We Talk?
by Walter Rolandi, PhD
In the words of my friend Bruce Balentine, “Speech recognition is the technology of the future. Always has been, always will be.” Generally speaking, and considering the past 20 years of progress, I am inclined to agree with his summation. more…

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