Swampfox was founded on the desire to bring exceptional Avaya Experience (and Voice) Portal and Avaya Call Center based products and services to market. The Swampfox engineering team created UCC Speech Access (now one-X® Speech) for Avaya, as well as much of the Voice Portal/Experience Portal platform. The team led by Bob Cooper, previously the Chief Architect of Voice Portal and Avaya Intelligent Customer Routing (ICR), and Rick Ulmer, former development lead for UCC Speech Access and Voice Portal. Together, along with the Swampfox engineering team, they have developed and deployed solutions at many of Avaya's largest and most innovative customers.
Recently, Tom Hanson has joined Swampfox as VP of Marketing and Strategy. Prior to joining Swampfox, Tom worked closely with the (then Avaya, later Swampfox) engineering team to bring to market the award-winning Avaya Voice Portal and Avaya Dialog Designer products. He later became the Director of Product Management for Avaya's Voice Self-Service and Outbound Solutions, where he owned P&L and product authority for Experience Portal, Orchestration Designer, Proactive Outreach Manager (POM), Intelligent Customer Routing (ICR), Proactive Contact (PC) and the Avaya/Nortel/Periphonics Media Processing Platform (MPS) IVR product line. Previously, Tom also led the Contact Center, Center of Excellence, at cloud CRM provider RightNow Technologies (acquired by Oracle) where he worked with a team of contact center consultants, product managers, and professional services professionals.
Swampfox has extensive experience in VoiceXML, CCXML (outbound, complex call control, call recording, conferencing, call redirection, etc.), SIP, Video/IVVR and knows the internals of Experience Portal and Voice Portal better than any other integrator.
Swampfox is an Avaya Platinum Dev Connect member.