First-In-Line from Swampfox has really helped us manage call volume ... giving our callers the benefits of not having to wait on the line…

Mattias Liljeberg, Telecom System Administrator, Blue Cross Blue Shield of Louisiana

Swampfox’s Contact Center solutions deliver outstanding customer experiences.

Our applications delight consumers by proactively delivering the information they need, when they need it. We reduce ongoing costs and simplifying operational complexity.

Frustrated meeting customer expectations within a tight budget? Our solutions put you in charge of both managing customer expectations and your CFO’s budget.

This is what we do

Solutions

What was once a simple matter of standing up a call center and “staffing the phones” has become the challenge of meeting your customers on their time and terms. Learn how Swampfox’s Intelligent Customer Experience (ICE) transformation takes a solutions approach to omni-channel enablement, intelligent proactive engagement, and sustainable differentiation.

Products

Swampfox Technologies brings its expertise in scalability, resiliance, and flexability to each of its configurable enterprise customer care solutions. Whether a Fortune 500 or a mid-tier enterprise, our products deliver outstanding Return on Investment (ROI) with a customer experience focused on preserving and expanding your brand.

Consulting

Swampfox's consulting practices extend from contact center consulting to self-service customized applications. Our experience originally built around Interactive Voice Response (IVR) implementations, Speech Consulting, and Contact Center routing now includes omni-channel human factor engagement and voice of the customer closed-loop deployments.

Cloud Hosting

Swampfox Transparent Hosting™ seemlessly extends your enterprise or partner hosted contact center solutions to our dual co-located TierPoint Hosting Centers. All hosted deployments include Swampfox Managed Services, relieving your staff from the complex but critical management of Speech and IVR operations to focus agent staffing and productivity.

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